The product warranty is 12 months and is valid if the product has not been exposed to major physical or chemical stresses, has not been processed, increased or reduced in size, and has no abnormal signs of wear (as normal signs of wear are considered minor surface damages, which occur due to day-to-day wear). Any changes to the items (ring resizing, soldering, exchanging stones, pendants, etc.) voids the warranty. We do not offer refunds if the size of the ring you have provided is not correct. Please contact us with your issue with our item and we will provide you with further instructions. Resizing: If you provided us with the incorrect size and want to resize it, there are additional costs for the resize and shipping both ways. Please have in mind that shipping costs cannot be refunded. If everything is in order, we will issue you a full refund. Upon receiving the package, we will inspect the returned item(s), original documentations, and packaging.
The items have been made according to their specifications and instructions.The items are personalized (items engraved per customer’s request).The items are custom-made (all wedding rings and custom orders).If the item was damaged in anyway, you will be charged for the damages. We are not responsible for loss or damage of return shipments. We cannot be responsible for an item not returned in the manner described. Prior to sending the package back, contact us for information on how to ship the item back. CAPUCINNE™ offers a 5 day money-back guarantee or exchange on all purchases, excluding items that are custom-made, ooak (one of a kind), personalized, rushed, discounted, and items on payment/financing plans.Īll items returned must be in new/unused condition with all original documents and packaging.
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